Remote access is a convenient way to for both parties to share the same screen when discussing problems your having. I am able to see your screen and with your permission I can take over the mouse and keyboard and make the changes or show you how to do something or resolve the problem.

I use Quick Assist as my method for remote access. It is built into Windows so you don’t have to install anything and since the connection is brokered by Microsoft your assured that there is a audit trail back to my computer. To do this I have to sign in to my Microsoft account to provide you a connection code.

To use or find Quick Assist on you computer just type the letter Q in the search area of the taskbar on the bottom left beside the Start menu.

Then enter the code I provide you on this screen.